DEPOSITS are promptly refunded after your stay by us or w/i 7 days by the site used to book the reservation.  Deposits are used only in the event of excessive cleaning expenses, loss, damage, cancellation fee, or breach of the policies stated with in this Agreement. 

YOU ACCEPT ADDITIONAL responsibility for charges levied in excess of your damage deposit, for excessive cleaning expenses, loss, damage, cancellation fee, or breach of the policies stated with in this Agreement.

Breakage,loss,damage,malfunction or mishap MUST BE REPORTED UPON DISCOVERY DURING YOUR STAY .  I can not impress upon you enough how important it is for us to know as soon as possible.  Charges to your deposit will be made for any unnecessary time or expense to us, or loss of use to our next guest, caused by non adherence to this request.  Thank you for your help and understanding.

CANCELLATION POLICY is 60 day and a $75 'anytime' cancellation fee.  Cancellations are rarely made under pleasant circumstances: health, death in the family, job loss/ changes, home damage etc.   Keep in mind we are an active Volcano area. Respiratory issues, Park closures or occasional Vog are not refundable events.  Travel Insurance is recommended for the reimbursement of cancellations.  Cancellations for more extreme Volcanic or Weather events may be offered no more than one week out, earlier when it is definite that conditions will be otherwise unsafe during the reservation. In the event you find it necessary to cancel inside your 60 days, we will refund you for the for nights we are able to rebook- minus the cancellation fee, and will make every effort to do so.

NO PETS.  NO SMOKING in house, lanai's, OR covered areas
2 PERSON MAX. occupancy for each unit - 4 PERSON MAX. for a full house
CHECK IN 3pm on / CHECK OUT by 11am- on time 
We're happy to alter times when possible
NO PARTIES or GATHERINGS beyond registered Guests listed below.

----------------------------------------UPON ARRIVAL----------------------------------------
Read the IMPORTANT information on the 1st pages of our Guest Information Book
                             and all signage at the home

---------------------------------------- DURING STAY ----------------------------------------
 Call, text or email immediately if anything is broken, non-working, or needs attention

-------------------------------------- UPON CHECK OUT ------------------------------------
WASH DISHES, Stove/Oven/Microwave cleaned from personal use
TURN OFF -- Fireplace, Heaters, Oven, Lights, Faucets--------------------
LOCK DOORS and return KEYS TO LOCKBOX -----------------------------------------
LOCK THE DRIVEWAY GATE ---------------------------------------------------------------

Payments online indicate your required reading of this before payment is made.